Contact Us

To contact Shropshire Fire and Rescue Service please telephone 01743 260 200 or email

Alternatively, you may use the form below to submit your comments, compliments, complaints or concerns, or to request information from us.

On our website we publish some of the more frequently asked Freedom of Information Requests along with our responses. Please select this link to view these, as we may have already responded to a similar question.

Call 999 if you are reporting a crime that is in progress or if someone is in immediate danger.

For non-emergencies, you can contact the Police on 101 or report crime anonymously to Crimestoppers on 0800 555 111.

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Subject of Request
Recent Freedom of Information Requests for Finance and corporate governance
Title Released Received Responded
Budgets since 2015 Yes 26th January, 2023 27th January, 2023
Facilities Management Yes 7th February, 2023 21st February, 2023
Clun Fire Station Yes 10th August, 2022 6th September, 2022
Contracts - facilities management Yes 23rd August, 2022 2nd September, 2022
Expense & AP Systems Yes 22nd July, 2022 9th August, 2022
Contract register Yes 7th July, 2022 12th July, 2022
DPO,SIRO,IAO Yes 18th January, 2022 15th February, 2022
Code of Conduct 2020 Yes 15th December, 2021 30th November, 2021
Confidential Waste Yes 22nd September, 2021 22nd September, 2021
ERP, CRM, Payroll Yes 27th August, 2021 7th September, 2021


Recent Freedom of Information Requests for Staffing and Employment
Title Released Received Responded
Grievances Partial 14th December, 2022 29th December, 2022
Communications Yes 20th December, 2022 17th January, 2023
Equality, Diversity and Inclusion Yes 20th December, 2022 17th January, 2023
Secondary employment and fire safety work Yes 11th January, 2023 17th January, 2023
Grievances Yes 16th January, 2023 20th January, 2023
Gross/Serious Misconduct investigations Yes 17th January, 2023 20th January, 2023
Police investigations Yes 20th January, 2023 31st January, 2023
Complaints Yes 25th January, 2023 2nd February, 2023
Number of vacancies Yes 25th January, 2023 31st January, 2023
Secondary employment Yes 1st February, 2023 27th February, 2023


Recent Freedom of Information Requests for Assets
Title Released Received Responded
Fleet Vehicles Yes 5th January, 2023 26th January, 2023
Fleet Vehicles Yes 3rd February, 2023 7th February, 2023
Updated Callsigns Yes 26th October, 2022 1st November, 2022
Drone Technology Yes 11th August, 2022 15th August, 2022
Rainbow vehicles Yes 22nd July, 2022 25th July, 2022
Asset management systems Yes 7th June, 2022 9th June, 2022
Facilities Management Yes 21st February, 2022 3rd March, 2022
Fleet List Partial 16th February, 2022 18th February, 2022
Pumping Appliance and Ladder Provision Yes 24th January, 2022 14th February, 2022
Drones Yes 19th January, 2022 20th January, 2022


Recent Freedom of Information Requests for Fire Safety
Title Released Received Responded
Hoarded Properties Yes 9th August, 2021 11th August, 2021
Hoarding Yes 15th July, 2021 10th August, 2021
Enforcement High Rise Partial 20th June, 2021 19th July, 2021
Waking Watches / High Mid Rise firm alarms Yes 16th May, 2021 7th June, 2021
Shirehall, Shrewsbury No 19th January, 2021 25th January, 2021
Prohibition Notices Multi Occupancy Residential Buildings Yes 5th January, 2021 28th January, 2021
Waking Watches Yes 23rd November, 2020 3rd December, 2020
Waking Watches Yes 16th November, 2020 23rd November, 2020
Shirehall, Shrewsbury Partial 12th October, 2020 9th November, 2020
Grenfell Yes 23rd June, 2020 17th July, 2020


Recent Freedom of Information Requests for Incident and Emergency Response
Title Released Received Responded
Recycling centres, scrapyards, landfills, other waste management facilities Yes 14th December, 2022 10th January, 2023
e-bikes and e-scooters Yes 8th February, 2023 13th February, 2023
Animals in Distress Yes 3rd December, 2022 7th December, 2022
Air Fryers Yes 29th November, 2022 29th December, 2022
E-bikes Yes 16th November, 2022 8th December, 2022
ethod for handling Fires & Overheating in Commercial/Industrial Lithium-Ion Batteries Yes 20th October, 2022 24th October, 2022
disposable BBQs, cigarette litter, broken/discarded glass bottles and sky lanterns Yes 20th September, 2022 14th October, 2022
E-Scooter Fires Fatalities/casualties Yes 15th September, 2022 10th October, 2022
Injuries on Bonfire Night Yes 15th September, 2022 10th October, 2022
Outdoor fires Yes 15th September, 2022 10th October, 2022


Recent Freedom of Information Requests for IT
Title Released Received Responded
ITSM service tool Yes 9th November, 2022 22nd November, 2022
IT service desk Yes 9th November, 2022 22nd November, 2022
Committee meeting technology Yes 2nd November, 2022 7th November, 2022
Data Centre Yes 1st November, 2022 23rd November, 2022
Social media Yes 28th September, 2022 29th September, 2022
Hosting Yes 13th May, 2022 14th June, 2022
Software Purchased Yes 4th May, 2022 18th May, 2022
Telephone Yes 16th February, 2022 14th March, 2022
ICT Documents Partial 6th December, 2021 6th January, 2022
Estate Infrastructure Yes 9th August, 2021 1st September, 2021


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