Contact Us

Fire control staff takes a call

To contact Shropshire Fire and Rescue Service please telephone 01743 260 200 or email

Alternatively, you may use the form below to submit your comments, compliments, complaints or concerns, or to request information from us.

On our website we publish some of the more frequently asked Freedom of Information Requests along with our responses. Please select this link to view these, as we may have already responded to a similar question.

Call 999 if you are reporting a crime that is in progress or if someone is in immediate danger.

For non-emergencies, you can contact the Police on 101 or report crime anonymously to Crimestoppers on 0800 555 111.

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Please make sure you have supplied details to enable us to contact you via your preferred means.

Subject of Request
Recent Freedom of Information Requests for Finance and corporate governance
Title Released Received Responded
Tax relief for emergency services workers Yes 30th July, 2021 4th August, 2021
Trade Union Subscriptions Yes 22nd January, 2021 15th February, 2021
Expenditure over £500 Yes 4th November, 2020 10th November, 2020
Contracts Register Yes 14th April, 2020 12th May, 2020
£500+ Transactions Yes 29th November, 2019 3rd December, 2019
Pay Scales Yes 19th August, 2019 12th September, 2019
Fire Trading Company Yes 8th August, 2019 22nd August, 2019
Procurement Yes 4th June, 2019 5th June, 2019
NDA's Partial 13th May, 2019 11th June, 2019
expenditure over £500 Yes 1st June, 2019 3rd June, 2019


Recent Freedom of Information Requests for Staffing and Employment
Title Released Received Responded
Learning and Development Yes 14th July, 2021 29th July, 2021
Recruitment and Promotion Yes 30th April, 2021 25th May, 2021
Disciplinary Hearing Partial 13th April, 2021 4th May, 2021
Headcount Yes 1st April, 2021 29th April, 2021
Whistleblowers Yes 17th March, 2021 14th April, 2021
Employment Tribunal Claims Yes 15th March, 2021 8th April, 2021
Racism Complaints Yes 12th February, 2021 25th February, 2021
Drug and Alcohol Testing Yes 11th February, 2021 4th March, 2021
Learning and Development Systems Yes 5th January, 2021 19th January, 2021
Covid Yes 1st January, 2021 19th January, 2021


Recent Freedom of Information Requests for Assets
Title Released Received Responded
Station Floor Plans No 7th July, 2021 22nd July, 2021
Vehicle Types and Locations Partial 7th July, 2021 9th July, 2021
Foam Components Yes 7th July, 2021 29th July, 2021
Facilities Management Yes 29th April, 2021 25th May, 2021
AFS vehicles (Not held) 9th March, 2021 25th March, 2021
Mobile Phone Contracts Yes 4th March, 2021 30th March, 2021
Repairs and Maintenance Services (Not held) 30th December, 2020 3rd November, 2020
Fleet and Employees Yes 16th October, 2020 2nd November, 2020
Fleet List and Officer Cars Yes 5th September, 2020 23rd September, 2020
Assets/Fleet Yes 28th August, 2020 23rd September, 2020


Recent Freedom of Information Requests for Fire Safety
Title Released Received Responded
Hoarding Yes 15th July, 2021 10th August, 2021
Enforcement High Rise Partial 20th June, 2021 19th July, 2021
Waking Watches / High Mid Rise firm alarms Yes 16th May, 2021 7th June, 2021
Shirehall, Shrewsbury No 19th January, 2021 25th January, 2021
Prohibition Notices Multi Occupancy Residential Buildings Yes 5th January, 2021 28th January, 2021
Waking Watches Yes 23rd November, 2020 3rd December, 2020
Waking Watches Yes 16th November, 2020 23rd November, 2020
Shirehall, Shrewsbury Partial 12th October, 2020 9th November, 2020
Grenfell Yes 23rd June, 2020 17th July, 2020
Fire Safety Audits Yes 12th May, 2020 8th June, 2020


Recent Freedom of Information Requests for Incident and Emergency Response
Title Released Received Responded
ACM Cladding Yes 5th August, 2021 2nd September, 2021
Types of Calls to each Station Yes 22nd July, 2021 16th August, 2021
Ridership for each appliance Yes 7th July, 2021 8th July, 2021
Stations and crewing Yes 7th July, 2021 12th July, 2021
Incident Statistics Partial 19th June, 2021 14th July, 2021
Call Signs Yes 17th June, 2021 29th June, 2021
Fire Fatalities by Tenure Yes 7th June, 2021 25th June, 2021
Gas Explosions and Gas Appliance Yes 23rd May, 2021 16th June, 2021
BBQ Fires Yes 21st May, 2021 16th June, 2021
Residential fires involving sheds/garages Yes 6th May, 2021 27th May, 2021


Recent Freedom of Information Requests for IT
Title Released Received Responded
ERP, CRM, Payroll Yes 2nd July, 2021 29th July, 2021
Ring Amazon Camera System Yes 1st July, 2021 8th July, 2021
Windows 7 & XP Yes 8th June, 2021 16th June, 2021
ICT Systems Yes 30th April, 2021 27th May, 2021
Hosting Yes 12th April, 2021 4th May, 2021
IT Department and Suppliers Yes 9th April, 2021 6th May, 2021
Person responsible for IT Yes 9th December, 2020 10th December, 2020
ICT Strategy Yes 12th November, 2020 10th December, 2020
ERP Yes 29th September, 2020 22nd October, 2020
Firewall, anti-virus & Enterprise Agreement Yes 15th September, 2020 7th October, 2020


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