Enterprise Software

Reference: 

964

Request detail: 

To the organisation’s Freedom of Information Officer,

This is an email to request information under the FOI Act.

I want to apologise in advance for the length of this request, the first part is just an outline of the request bellow (A-D) I have added this for clarification so you know exactly what I am referring to. Can you please read all the information within the request this is an urgent request so if you could please provide me with the information before the 20 working days this will be greatly appreciated.

 

You may have received the same request in the past and this information sent has now expired and I require an update as soon as possible for the following information;

 

The information I require relates to the organisations software contract, please send me the organisation’s primary contract around the types of contract below.

I require the organisation’s to provide me with the following contract information relating to the following corporate software/enterprise applications:

A.       Enterprise Resource Planning Software Solution (ERP) -this is the organisation’s main 

 ERP system and may include service support, maintenance and upgrades.

B.       Primary Customer Relationship Management (CRM) Solution-this is the organisation’s main 

 CRM system and may include service support, maintenance and upgrades. Example of CRM systems the organisation may use could include Microsoft Dynamics, Front Office, Lagan CRM, Firmstep

C.       Primary Human Resources (HR) and Payroll Software Solution-this is the organisation’s main 

 HR/payroll system and may include service support, maintenance and upgrades. In some cases the HR contract maybe separate to the payroll contract please provide both types of contracts. Example of HR/Payroll systems the organisation may use could include iTrent, Resourcelink.

D.       The organisation’s primary corporate Finance Software Solution-this is the organisation’s main 

Finance system and may include service support, maintenance and upgrades. Example of finance systems the organisation may use could include E-Business suite, Agresso (Unit4), eFinancials, Integra, SAP

In some cases you may come across contracts that provides service support maintenance and upgrades separate to the main software contract, please also provide this information in the response following the requested data below.

For each of the categories above can you please provide me with the relevant contract information listed below:

1.       Software Category: ERP, CRM, HR, Payroll, Finance
2.       Name of Supplier: Can you please provide me with the software provider for each contract?
3.       The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.
4.      Description of the contract: Please do not just state two to three words can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.
Please also include any modules included within the contract as this will support the categories you have selected in question 1.
 5.       Number of Users/Licenses: What is the total number of user/licenses for this contract?
6.       Annual Spend: What is the annual average spend for each contract?
7.       Contract Duration: What is the duration of the contract please include any available extensions within the contract.
8.       Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
9.       Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
 10.   Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.
 11.   Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

Response detail: 

Thank you for your Freedom of Information request. Please find below the responses to your questions.

 

To the organisation’s Freedom of Information Officer,

This is an email to request information under the FOI Act.

I want to apologise in advance for the length of this request, the first part is just an outline of the request bellow (A-D) I have added this for clarification so you know exactly what I am referring to. Can you please read all the information within the request this is an urgent request so if you could please provide me with the information before the 20 working days this will be greatly appreciated.

 

You may have received the same request in the past and this information sent has now expired and I require an update as soon as possible for the following information;

The information I require relates to the organisations software contract, please send me the organisation’s primary contract around the types of contract below.

I require the organisation’s to provide me with the following contract information relating to the following corporate software/enterprise applications:

A.       Enterprise Resource Planning Software Solution (ERP) -this is the organisation’s main SFRS do not have an ERP system but we use FireServiceRota for resource management

 ERP system and may include service support, maintenance and upgrades.

B.       Primary Customer Relationship Management (CRM) Solution-this is the organisation’s main SFRS do not use CRM

 CRM system and may include service support, maintenance and upgrades. Example of CRM systems the organisation may use could include Microsoft Dynamics, Front Office, Lagan CRM, Firmstep

C.       Primary Human Resources (HR) and Payroll Software Solution-this is the organisation’s main ResourceLink

 HR/payroll system and may include service support, maintenance and upgrades. In some cases the HR contract maybe separate to the payroll contract please provide both types of contracts. Example of HR/Payroll systems the organisation may use could include iTrent, Resourcelink.

D.       The organisation’s primary corporate Finance Software Solution-this is the organisation’s main Agresso

Finance system and may include service support, maintenance and upgrades. Example of finance systems the organisation may use could include E-Business suite, Agresso (Unit4), eFinancials, Integra, SAP

In some cases you may come across contracts that provides service support maintenance and upgrades separate to the main software contract, please also provide this information in the response following the requested data below.

For each of the categories above can you please provide me with the relevant contract information listed below:
1.       Software Category: ERP, CRM, HR, Payroll, Finance
HR/Payroll, Finance
2.       Name of Supplier: Can you please provide me with the software provider for each contract?
Telford and Wrekin Council for both HR and Finance software
3.       The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.
ResourceLink, Agresso
4.      Description of the contract: Please do not just state two to three words can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.
Please also include any modules included within the contract as this will support the categories you have selected in question 1.

Supplied through Telford and Wrekin Council, implementation ,development ,upgrade ,maintenance and support for both HR and Finance Software
 5.       Number of Users/Licenses: What is the total number of user/licenses for this contract?
The software is accessed online by all employees to view their details and also by our HR and Finance team to send the information to the Third party for processing.
6.       Annual Spend: What is the annual average spend for each contract?

The contract is with a third party and is approx. £30,000 for both HR and Finance software
7.       Contract Duration: What is the duration of the contract please include any available extensions within the contract.
Thirty six months and then 2 further 1 year periods for both HR and Finance software
8.       Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
1/11/18 for both HR and Finance software
9.       Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
31/10/23 plus extensions for both HR and Finance software
 10.   Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.
Reviewed regularly through year for both HR and Finance software
 11.   Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

Lisa Vickers,  HR Manager Lisa.vickers@shropshirefire.gov.co.uk 01743 260211 for ResourceLink and Joanne Coadey, Head of Finance joanne.coadey@shropshirefire.gov.uk, 01743 260215 for Agresso

 

Information Released: 

Yes

Received: 

Wednesday, 13 November, 2019

Responded: 

Monday, 9 December, 2019

Topic: