ERP, CRM, Payroll

Reference: 

1126

Request detail: 

I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information Act 2000.

Consequently I require the organisation’s to provide me with the following contract information relating to the following corporate software/enterprise

applications:

a.   Enterprise Resource Planning Software Solution (ERP) -this is the organisation’s main ERP system and may include service support, maintenance and upgrades. 

b.  Customer Relationship Management (CRM) Solution-this is the organisation’s main CRM system and may include service support, maintenance and upgrades. Example of CRM systems the organisation may use could include Microsoft Dynamics, Front Office, Lagan CRM, Firmstep 

c.  Human Resources (HR) and Payroll Software Solution-this is the organisation’s main HR/payroll system and may include service support, maintenance and upgrades. In some cases the HR contract maybe separate to the payroll contract please provide both types of contracts. Example of HR/Payroll systems the organisation may use could include iTrent, Resourcelink, 

d.   The organisation’s primary corporate Finance Software Solution-this is the organisation’s main finance system and may include service support, maintenance and upgrades. Example of finance systems the organisation may use could include E-Business suite, Agresso (Unit4), eFinancials, Integra, SAP In some cases you may come across contracts that provides service support maintenance and upgrades separate to the main software contract, please also provide this information in the response following the requested data below. 

For each of the categories above can you please provide me with the relevant contract information listed below:

1.  Software Category: ERP, CRM, HR, Payroll, Finance 2.  Software Supplier: Can you please provide me with the software provider for each contract?

3.  Software Brand: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name. 

4.  Contract Description: Please do not just state two to three words can you please provide me detail information about this contract and please state if upgrade, maintenance and support is included.

Please also include any modules included within the contract as this will support the categories you have selected in question 1. 

5. Number of Users/Licenses: What is the total number of user/licenses for this contract? 

6. Annual Spend: What is the annual average spend for each contract? 

7.  Contract Duration: What is the duration of the contract please include any available extensions within the contract. 

8.  Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY . 1

9.  Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY. 

10.  Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY. 

11.  Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number). 

Response detail: 

Thank you for your Freedom of Information request.  Please see our response below

a.   Enterprise Resource Planning Software Solution (ERP) -this is the organisation’s main ERP system and may include service support, maintenance and upgrades. SFRS do not have an ERP system but we use FireServiceRota for resource management

b.  Customer Relationship Management (CRM) Solution-this is the organisation’s main CRM system and may include service support, maintenance and upgrades. Example of CRM systems the organisation may use could include Microsoft Dynamics, Front Office, Lagan CRM, Firmstep SFRS do not use CRM

c.  Human Resources (HR) and Payroll Software Solution-this is the organisation’s main HR/payroll system and may include service support, maintenance and upgrades. In some cases the HR contract maybe separate to the payroll contract please provide both types of contracts. Example of HR/Payroll systems the organisation may use could include iTrent, Resourcelink, ResourceLink

d.   The organisation’s primary corporate Finance Software Solution-this is the organisation’s main finance system and may include service support, maintenance and upgrades. Example of finance systems the organisation may use could include E-Business suite, Agresso (Unit4), eFinancials, Integra, SAP In some cases you may come across contracts that provides service support maintenance and upgrades separate to the main software contract, please also provide this information in the response following the requested data below. Agresso

For each of the categories above can you please provide me with the relevant contract information listed below:

1.  Software Category: ERP, CRM, HR, Payroll, Finance 2.  Software Supplier: Can you please provide me with the software provider for each contract? SFRS does not have CRM software, for HR and payroll the system is Telford & Wrekin Council

3.  Software Brand: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name. Resourcelink (now Zellis), Agresso

4.  Contract Description: Please do not just state two to three words can you please provide me detail information about this contract and please state if upgrade, maintenance and support is included.

Please also include any modules included within the contract as this will support the categories you have selected in question 1. Supplied through Telford and Wrekin Council, implementation ,development ,upgrade ,maintenance and support for both HR and Finance Software

5. Number of Users/Licenses: What is the total number of user/licenses for this contract? The software is accessed online by all employees to view their details and also by our HR and Finance team to send the information to the Third party for processing.

6. Annual Spend: What is the annual average spend for each contract? The contract is with a third party and is approx. £30,000 for HR and Finance software and £6000 for Agresso.

7.  Contract Duration: What is the duration of the contract please include any available extensions within the contract. Thirty six months and then 2 further 1 year periods for both HR and Finance software

8.  Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY . 1/11/18 for both HR and Finance software

9.  Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY. 31/10/23 plus extensions for both HR and Finance software

10.  Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY. Reviewed regularly through year for both HR and Finance software

11.  Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number). Lisa Vickers,  HR Manager Lisa.vickers@shropshirefire.gov.co.uk 01743 260211 for ResourceLink and Joanne Coadey, Head of Finance joanne.coadey@shropshirefire.gov.uk, 01743 260215 for Agresso

If you remain dissatisfied with the handling of your request or complaint, you have a right to appeal to the Information Commissioner at:   

Information Commissioner's Office   

Wycliffe House   

Water Lane   

Wilmslow   

Cheshire  

SK9 5AF  

Telephone: 0303 123 1113  

Website: www.ico.gov.uk 

Information Released: 

Yes

Received: 

Friday, 27 August, 2021

Responded: 

Tuesday, 7 September, 2021

Topic: