Hoax Calls

Reference: 

965

Request detail: 

I am making a request under the Freedom of Information Act.

I would like to know the number of hoax phone calls received by Shropshire Fire Service in 2018  

and whether there are any predicted stats for 2019? 

As a result of these hoax calls, how much of Shropshire Fire Service’s time and money is wasted?

Is it possible when looking out the above to show peak times in which hoax calls were made in 2018, and does this follow any patterns set in previous five years (2013-2017)? 

Response detail: 

 

Thank you for your Freedom of Information request.  Please see responses below and attached excel spreadsheet

I would like to know the number of hoax phone calls received by Shropshire Fire Service in 2018  - See attached spreadsheet

and whether there are any predicted stats for 2019?  This information is not recorded

As a result of these hoax calls, how much of Shropshire Fire Service’s time and money is wasted?

With regards to a typical call out cost an indicative cost can be calculated based upon the equivalent of the special services charges tariff for 2019/20 (please follow the link) which gives you the cost per hour for the type of vehicle that attended. You can use this to calculate the cost by using the time of the call and the length of time attended multiplied by the number of vehicles.

Is it possible when looking out the above to show peak times in which hoax calls were made in 2018, and does this follow any patterns set in previous five years (2013-2017)?  See attached spreadsheet

Information Released: 

Yes

Received: 

Monday, 18 November, 2019

Responded: 

Monday, 16 December, 2019

Topic: 

Document: