IT Service Management



Request detail: 

I am writing to you under the Freedom of Information Act 2000 to request the following information from your IT Department.

1. Which IT Service Management (ITSM) solutions are currently being used by your organisation in their IT operations and Service Desk functions.

2. How much did the organisation spend on this solution? (Please provide initial setup / deployment costs and ongoing costs)

3. Which company did your organisation procure the current solution from and by which method? (i.e. Direct Award / Tender etc.)

4. When does the current ITSM solution contract expire?

5. Who in the organisation is responsible for deciding which ITSM tool is used? (Please provide name and job title)

Response detail: 

Thank you for your Freedom of Information request. Please find the information requested below:
1) Samanage/Okta. 2) £8 per Service Desk user per month. 3) direct with Samanage. 4) Monthly subscription. 5) Sally Edwards, ICT Manager.

Information Released: 



Wednesday, 20 September, 2017


Wednesday, 18 October, 2017