IT Service Management and

Reference: 

961

Request detail: 

I am currently doing some research into IT Service Management and Desktops ITAM trends in the UK public sector. Could you kindly provide me with the below information about your organisation:

What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)? 

Who is your current vendor? 

When does the contract with your current service desk provider end? 

How much does your current ITSM service desk tool cost annually? 

When will you be looking to review your current service desk tool? 

What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)? 

Who is your current vendor? 

When does the contract with your current desktop provider end? 

How much does your current ITAM desktop tool cost annually? 

When will you be looking to review your current desktop tool? 

Who is your primary IT company contact? 

Response detail: 

Thank you for your Freedom of Information request. Please find the response below.

What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)? Samanage, now SolarWinds

Who is your current vendor? Samanage

When does the contract with your current service desk provider end? Annually, January

How much does your current ITSM service desk tool cost annually? £9,000

When will you be looking to review your current service desk tool? No plans

What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)? GoToAssist

Who is your current vendor? GoToAssist

When does the contract with your current desktop provider end? July

How much does your current ITAM desktop tool cost annually? £1,800

When will you be looking to review your current desktop tool?  No plans

Who is your primary IT company contact? Sally Edwards

Information Released: 

Yes

Received: 

Monday, 18 November, 2019

Responded: 

Tuesday, 22 September, 2020

Topic: