IT Software Contracts

Reference: 

921

Request detail: 

This is an email to request information under the FOI Act.  

I'd like to apologise for the length of this request, and how tedious it may be to handle. That being said, please make an effort to provide all of this information.

The information I'm requesting is regarding the software contracts that the organisation uses, for the following fields.

Enterprise Resource Planning Software Solution (ERP):

Primary Customer Relationship Management Solution (CRM):

For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this nature.

Primary Human Resources (HR) and Payroll Software Solution:

For example, iTrent, ResourceLink, HealthRoster; software of this nature.

The organisation’s primary corporate Finance Software Solution:

For example, Agresso, Integra, Sapphire Systems; software of this nature.

1.       Name of Supplier: Can you please provide me with the software provider for each contract?

2.       The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.

3.      Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.

Please also list the software modules included in these contracts.

4.       Number of Users/Licenses: What is the total number of user/licenses for this contract?

5.       Annual Spend: What is the annual average spend for each contract?

6.       Contract Duration: What is the duration of the contract please include any available extensions within the contract.

7.       Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

8.       Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

9.   Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.

 10.   Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

Response detail: 

Thank you for your Freedom of Information request. Please find below the responces to your questions.

The information I'm requesting is regarding the software contracts that the organisation uses, for the following fields.

Enterprise Resource Planning Software Solution (ERP): SFRS does not have an ERP system but we use FireServiceRota for resource management

Primary Customer Relationship Management Solution (CRM): SFRS does not use CRM

For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this nature.

Primary Human Resources (HR) and Payroll Software Solution:

For example, iTrent, ResourceLink, HealthRoster; software of this nature.

The organisation’s primary corporate Finance Software Solution:

For example, Agresso, Integra, Sapphire Systems; software of this nature.

 

1.       Name of Supplier: Can you please provide me with the software provider for each contract? Telford and Wrekin Council for both HR and Finance software

2.       The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name. ResourceLink, Agresso

3.      Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included. Supplied through Telford and Wrekin Council, implementation, development, upgrade, maintenance and support for both HR and Finance Software

Please also list the software modules included in these contracts.

4.       Number of Users/Licenses: What is the total number of user/licenses for this contract? N/A for ResourceLink, 33 licences for Agresso

5.       Annual Spend: What is the annual average spend for each contract? £30,000 for both HR and Finance software

6.       Contract Duration: What is the duration of the contract please include any available extensions within the contract. Thirty six months and then two further 1 year periods for both HR and Finance software

7.       Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY. 01/11/18 for both HR and Finance software

8.       Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY. 31/10/23 for both HR and Finance software

9.   Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY. Reviewed regularly through year for both HR and Finance software

 10.   Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number). Lisa Vickers,  HR Manager Lisa.vickers@shropshirefire.gov.uk 01743 260211 for ResourceLink and Joanne Coadey, Head of Finance joanne.coadey@shropshirefire.gov.uk, 01743 260215 for Agresso

Information Released: 

Yes

Received: 

Monday, 8 July, 2019

Responded: 

Monday, 5 August, 2019

Topic: