Social Media

Reference: 

881

Request detail: 

I am writing to you under the Freedom of Information Act 2000 to request the following information from the Shropshire Fire and Rescue Service:

 

1. As of the 31st January 2019, how many social media accounts do you have representing your organisation?

2. 12 months ago - as of the 31st January 2018 - how many social media accounts did you have?

3. How many inbound social media questions, queries or complaints did you receive during the period 1st January 2019 to 31st January 2019?

4. How many inbound social media questions, queries or complaints did you receive during the period 1st January 2018 to 31st January 2018?

5. As of the 31st January 2019, how many people in your organisation manage and respond to inbound social media questions, queries or complaints?

6. 12 months ago - as of the 31st January 2018 - how many people in your organisation were managing and responding to inbound social media questions, queries and complaints?

7. What was your average response time across all of your social media accounts during the period of 1st January 2019 to 31st January 2019?

8. What was your average response time across all of your social media accounts during the period of 1st January 2018 to 31st January 2018?

 

Response detail: 

I am writing to you under the Freedom of Information Act 2000 to request the following information from the Shropshire Fire and Rescue Service:

 

1. As of the 31st January 2019, how many social media accounts do you have representing your organisation? 40 Accounts

2. 12 months ago - as of the 31st January 2018 - how many social media accounts did you have? 36 Accounts

3. How many inbound social media questions, queries or complaints did you receive during the period 1st January 2019 to 31st January 2019? 12

4. How many inbound social media questions, queries or complaints did you receive during the period 1st January 2018 to 31st January 2018? 36

5. As of the 31st January 2019, how many people in your organisation manage and respond to inbound social media questions, queries or complaints? 7 People

6. 12 months ago - as of the 31st January 2018 - how many people in your organisation were managing and responding to inbound social media questions, queries and complaints? 7 People

7. What was your average response time across all of your social media accounts during the period of 1st January 2019 to 31st January 2019? 12 Hours

8. What was your average response time across all of your social media accounts during the period of 1st January 2018 to 31st January 2018? 7 hours

Information Released: 

Yes

Received: 

Monday, 25 February, 2019

Responded: 

Monday, 18 March, 2019

Topic: