Telephone System Maintenance Contract

Reference: 

805

Request detail: 

Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support:

 

1.       Contract Type: Maintenance, Managed, Shared (If so please state orgs)

2.       Existing Supplier: If there is more than one supplier please split each contract up individually.

3.       Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider                       

4.       Hardware Brand: The primary hardware brand of the organisation’s telephone system.

5.       Number of telephone users:

6.       Contract Duration: please include any extension periods.

7.       Contract Expiry Date: Please provide me with the day/month/year.

8.       Contract Review Date: Please provide me with the day/month/year.

9.       Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.

10.   Telephone System Type: PBX, VOIP, Lync etc

11.   Contract Description: Please provide me with a brief description of the overall service provided under this contract.

12. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.

13.   Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.

 

Response detail: 

Thank you for your enquiry with regard to information for Shropshire Fire and Rescue Service's telephone system maintenance contract.

 

Please see below responses to your questions:

 

1.       Contract Type: Maintenance, Managed, Shared (If so please state orgs) 

Hardware and software Maintenance

2.       Existing Supplier: If there is more than one supplier please split each contract up individually.

Integral

3.       Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider     

£5k pa                  

4.       Hardware Brand: The primary hardware brand of the organisation’s telephone system. 

Unify

5.       Number of telephone users:

200

6.       Contract Duration: please include any extension periods. 

Annual basis

7.       Contract Expiry Date: Please provide me with the day/month/year. 

December it is renewed annually

8.       Contract Review Date: Please provide me with the day/month/year. 

Autumn

9.       Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.

Circuit

10.   Telephone System Type: PBX, VOIP, Lync etc 

PBX, VOIP

11.   Contract Description: Please provide me with a brief description of the overall service provided under this contract. 

Telephony including 999 emergency lines

12. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes. 

Not available

13.   Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address. 

Sally Edwards, IT Manager, 01743 260216, sally.edwards@shropshirefire.gov.uk

 

Information Released: 

Yes

Received: 

Wednesday, 11 July, 2018

Responded: 

Monday, 6 August, 2018

Topic: