Telephony/Communications

Reference: 

959

Request detail: 

I would like to request the following information for research purposes please. 

Information with regards to the organisation's telephone system maintenance contract (VOIP or PBX, other) for hardware and software maintenance and support.

Which manufacturer (PBX or VOIP) are you using as your core telephone system? e.g. Avaya, BT, Cisco, Mitel, Skype for Business? 
Approximately how many extensions does the system support across your organisation? 
Who is the incumbent/support partner for the maintenance of your VOIP/PBX? 
How many of those extensions are contact centre/customer service agents? 
When does your PBX/VOIP support contract expire? 

Most of the organisations that I’ve been in touch with so far have been able to answer these questions, but if there are any issues or you would like clarification on anything, please let me know.

Response detail: 

Thank you for your Freedom of Information request. Please find the responses below.

Information with regards to the organisation's telephone system maintenance contract (VOIP or PBX, other) for hardware and software maintenance and support.

Which manufacturer (PBX or VOIP) are you using as your core telephone system? e.g. Avaya, BT, Cisco, Mitel, Skype for Business? Unify
Approximately how many extensions does the system support across your organisation? 200
Who is the incumbent/support partner for the maintenance of your VOIP/PBX? Integral Communications
How many of those extensions are contact centre/customer service agents? 0
When does your PBX/VOIP support contract expire? December

 

Information Released: 

Yes

Received: 

Tuesday, 22 October, 2019

Responded: 

Monday, 18 November, 2019

Topic: