Compliments and Thanks

Received following an incident on 29 April 2017, this expression of thanks

“On  29th April 2017 at Sainsbury's car park in Bridgnorth, my car started to gush out black smoke. A retained crew from Bridgnorth were quickly on scene along with West Midlands Ambulance Service and the Police.

The retained crew were amazing, they were so caring and professional with my 3 children who were In the car. I would like to say how grateful I am for the professionalism shown to me and my family today. All fire fighters were brilliant and a credit to Shropshire Fire and Rescue Service”.

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Following a chimney fire on 21 April 2017, a lovely 'thank you' card was sent to the Chief Fire Officer saying:

“We would like to let you know that the Blue Watch team (Shrewsbury) who came to our house last Friday for a chimney fire were absolutely fantastic! Many thanks.”

It’s understood from information gleaned when the card was hand delivered, that the removal of footwear when thermal imaging the loft space was particularly appreciated.

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From the carer of an elderly lady, whose apartment Green Watch Shrewsbury effected entry to on 12 October 2016.

She wished to let us know that the crew of four “were absolutely wonderful” and how “lovely and kind” they were to her client, who suffers from dementia.  Her client “hasn’t stopped talking about them and their kindness"  She especially mentioned the kindness and understanding shown by the female firefighter.

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The householder wrote to the Chief Fire Officer, following a house fire at Bicton Heath believed to have been caused by a washing machine...

“I wish to extend my heartfelt thanks for the swift response to my fire on 3 September and for the good service provided by the Watch Manager and his team.”

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Following an incident involving 450 bales of straw alight at Crudgington on 5 September 2016

“Everyone was always helpful, obliging and friendly, and deserved some credit”  The caller also said that “in this day and age people are very quick to voice complaints, so he thought it was all the more important to compliment people on a job well done".

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Received following an animal rescue requested by the RSPCA on 20 September 2016.
(The cat in question was stuck on a three storey high chimney and the aerial ladder platform was used to effect rescue).

 Thank you, Shrewsbury Red Watch Crew, who rescued my cat from the Jackfield Tile Museum chimney on Tuesday.  I have done a linocut print for the station wall or to sell/donate/fund raise.  Just wanted to say Thank You and let them know I haven't forgotten.

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Thanks received following hedge fire at Westbury

"We would like to thank the team form Shrewsbury who attended a fire (in the hedge) at our home yesterday,
19th September.

They were wonderful, and we would have most likely been in a sorry state without their prompt and efficient work in putting out the out of control hedge fire.  Please pass on this message to whoever is concerned.

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Positive feedback received following Fire Safety Audit visits

"Wonderful, brilliant advice and amazing support; all credit to Shropshire Fire Service.  I have dealt with two fire officers in 2014 and 2016, and both were superb."

Having answered "yes" to whether the officer was approachable, polite and courteous, helpful, willing to answer questions and presentable - one customer added "exceptionally."

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Compliment received following Shrewsbury Fire Station Open Day on 6 August 2016

I would just like to say how outstanding the Open Day was. All the firefighters were so polite, and happy to answer any questions. Myself and my children had a fantastic day. Well done to all involved.

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Compliment received on 5 July 2016 following a quad bike accident near Snailbeach.
(Mobilised crews were Minsterley, Church Stretton, Bishops Castle and Wellington White Watch)

On Thursday, 19 May, my husband was involved in a quad bike accident at home – not an easily accessible place for fire crews but we are so grateful to them.

Three crews attended and we can’t thank them enough for their professionalism and their kindness. Also for their strength in managing to carry him to the ambulance and then to the Air Ambulance; he’s no light weight!

He had eight fractured ribs (now plated), a laceration to the liver, a kidney injury and multiple bruises.  He spent two weeks in an induced coma at Stoke, a week in PRH and a further four days in the RSH.  Although home now he is due for further surgery this month.

We do not know the names of the crews who attended or where they were from but we hope you can pass on our thanks and best wishes to all involved.

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Received from a Church Stretton resident on 28 June 2016.

Profuse thanks to the really kind Fire & Rescue man who stopped when we had a flat tyre on the A49 last night. I'm sorry I didn't ask his name.

He guided us to safety then changed the wheel for us in about 2 minutes flat!  I had been struggling to contact our car recovery people so it was such a relief to get instant help. I offered him a tip but he refused point blank. A true gentleman.

NB: we were on our way to Theatre Severn and managed to get there about 5 minutes before curtain up, so the whole evening was saved.

Many thanks once again.

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'Thank you' received from St John Ambulance following the Ellesmere Triathalon May 2016

On behalf of the Shropshire area I would like to thank you all at Shropshire Fire and Rescue Service for kindly supporting the St John Ambulance with the Ellesmere Triathlon.

By allowing us to use the drill tower for our radio installation we managed to get 100% coverage of the course and communication out to our receiving hospital, which has proven problematic over previous years with different locations. This helped us quickly and effectively deal with 14 incidents during the event.

Again thank you for your support with this event, it is appreciated by all involved.

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 A 'thank you' sent for the attention of the Chief Fire Officer 

On Tuesday 19 April I had a bad fall while walking around the Longmynd area.  I want to express my thanks to the team who carried me down the mountain.  They were very professional, reassuring and positive under what must have been very difficult circumstances.  I don't know their individual names but hope you can convey my sincere thanks to them.

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'Thank you' received following a house fire near Cound on 17 April 2016.
(Attended by crews from Much Wenlock and Shrewsbury, and by operational officers)

"We write to congratulate you on the way your fire fighting people dealt with a recent fire; from the initial emergency call to dealing with the fire and calming what was obviously a very distressing situation.

There were no people trapped in the house, however it was uncertain if a cat was trapped.  Everyone feared the worst until, lo and behold, a firefighter came out of the house clutching a very alive and struggling cat.  What joy!

Would you be so kind as to pass our heartfelt thanks onto the two teams involved please."

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''Thank you' following a significant house fire at Albert Gardens, Shrewsbury.
(A five pump mobilisation from Shrewsbury, Baschurch and Prees with attendance by specialist officers)

"On Sunday, 21 February 2016 (6.45 am) I was tragically unfortunate to have a serious house fire.  I will never forget the utter relief of hearing the fire engine sirens and seeing a fireman open my garden gate.  In all the panic and mayhem, that fireman and subsequent others right behind him, gave a feeling of relief and absolute security.  Also the precious, hardly anytime at all, minutes it took them to arrive on the scene was amazing.

So on behalf of myself and my family; 'thank you' is such a small comment but comes from the bottom of our hearts.  I so hope we never have to worry about cuts to the amount of engines used or the extremely brave men and women who operate them."

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Compliment following Fire Safety Visit - 1 February 2016

"Today I had a visit from Shropshire Fire Service concerning fire safety in the home. Firstly, the two firemen were polite, professional, reassuring, informative and friendly. I would say a full house of excellence and a huge credit to your Service."

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The following is an extract of a letter received after a serious Road Traffic Collision on A49 near Dorrington.

"I was involved in a significant car accident on 16 November 2015 near Shrewsbury.  I want to take the opportunity to offer my heartfelt thanks and to comment upon the professionalism of all those who assisted me both on the day and during my recovery.

On the day in question, immediately after the accident, officers from West Mercia Constabulary and Shropshire Fire and Rescue Service were in attendance along with paramedics from West Midlands Ambulance/Air Ambulance. I understand that my condition at the time was serious and that the accident was near fatal. I would like to comment that all those who attended the scene responded to me with compassion, professionalism and diligence.  The professionals who attended were a credit to each of the services involved and I will always be grateful to them for the care they demonstrated in ensuring my safety and prioritising my needs.

I am aware from my own experiences working as a manager within a local authority social services department, that the continual pressure to save money and reduce services is an ongoing issue and often public services are tartgeted for perceived failings in public care.  I therefore feel strongly that positive praise and acknowledgement should be given in circumstances such as mine."

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Received following a enquiry about a smoke alarm - January 2016

"I would like to say a big thank you to the fire service for helping me in my hour of need.  My smoke alarm ran out and not knowing what to do being 90 years old, I panicked.  I remembered a talk I went to and they said if in trouble call the fire service, which I did.

You kindly put me a new alarm, thank you very much, you are very kind.  I wish you a very happy New Year.  Bless you all for your kindness."

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Received from the Chief Constable of Cumbria following involvement in flood rescue

"I would like to take the opportunity to thank you for the recent support and assistance provided by Shropshire Fire and Rescue Service during the recent flooding in Cumbria.

The flooding was unprecedented and affected communities across the whole county.  This led to one tragic loss of life, together with damage costing millions of pounds.

Without the help and assistance from colleagues within the Fire Service providing equipment and teams the situation could have been much worse.  The response from all agencies was excellent in ensuring many people were kept safe and reassured, with staff and officers working long hours in extreme conditions.

 The support they gave was invaluable, so on behalf of Cumbria Constabulary, thank you."

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Received following the rescue of a dog from a quarry ledge on 23 December 2015

" I just wanted to pass on my thanks to all the guys who turned up to rescue my dog Charlie yesterday. I have never had to call the emergency services before and know how precious your time is.  Whilst I know Charlie is just a dog he is a huge part of our family and we would have been devastated if anything would have happened to him.

Please pass on our heartfelt thanks to all who attended.

Charlie is still in the dog house!

Have a lovely Christmas all."

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Received following Shropshire boat crew deployment to Cumbria in the wake of Storm Desmond -
7 December 2015

"We would like to thank your team for rescuing us and two dogs today at from our cottage in Cumbria.  We were so grateful to you all. You made us feel safe and were so professional and caring.  Thank you so much."

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Received following a burst pipe in Much Wenlock on 24 November

"Due to the rapid response of your team, the problem was effectively resolved without too much damage to the kitchen and its furnishings.  I wish to congratulate and thank you and your team for the professional way in which you were able to deal with the problem and prevent further damage."

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Received following a chimney fire nr. Oswestry on 22nd November

"Huge thank you to the crew that came to my chimney fire this afternoon - I know it didn't come to much in the end, but it was very reassuring to have you sort the issue. Thanks for fitting the smoke alarms and giving advice on sorting out the flue liner to avoid further problems."

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Received following a property fire on 2 November.

The Deputy Chief Fire Officer received a phone call from the grateful householder following a property fire at Edgmond, Newport on 2 November.  She wished to say thank you to the crews for providing an excellent service dealing with the fire and providing fire safety advice and support after the fire.

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From the President, Rotary Club of Oswestry

Crucial Crew LifeLine event

I would like to thank you for the contribution again made by your organisation to our annual LifeLine event this year.  As in the past it is difficult to write something new about the event which followed the same format as in previous years.  Again the Club played host to some 450 Year 6 pupils from 26 primary schools from the Oswesty area (covering parts of both Shropshire and Powys).  The children had a great time and took part in 10 scenarios designed to help them cope with the dangers that they will increasingly face in the world around them as they progress to the secondarty stage of their education.  This with the tenth LifeLine event and the feedback from schools and pupils has again been very positive indeed.

In particular I wish to highlight the contribution made to the event by Charlie Cartwright and his team – not just in terms of presenting the ‘Fire’ scenario, but also for their help in coordinating with their colleagues from Mid and West Wales Fire and Rescue Service and for the way I which they gel with the other presenters and the organisers of the event.

The Club is just starting on the early stages of planning for the 2016 event and we trust we will be able to call on Charlie and his team’s support next year

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Following a cornfield fire  at Hopstone, near Claverley on 5 August 2015

The occupant of a nearby half-timbered property wanted to pass on his thanks for the speed of the response and the professionalism of the crew who attended.  They contained the spread of fire which was heading towards his house and extinguished it quickly using jets from the appliance, beaters and the fire fogging pump on the Incident Support Unit..

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From the Chief Fire Officer of Staffordshire Fire and Rescue Service

"Please can you pass on my sincere thanks to the Shropshire crews who assisted us at a barn fire in Adbaston on Tuesday, 28 July 2015.  Unfortunately the water supplies in the area were poor and a request was made for the Light Pumping Unit from Shrewsbury Fire Station.  We also had a pump from Newport Fire Station.

The pump arrived and set into open water within 15-20 minutes; this assisted us greatly in controlling the fire and stopping it spreading.

The Shropshire crews were fantastic and did their Service proud."

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Posted onto the Service's Facebook page

"Mike, Tom and Lisa would like to sincerely thank all the Fire Brigade watches who attended our tragic fire at Rednal Karting.  We were amazed to see them lay 2.5 kilometres of hose to extract water from the canal to try and save our building."

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Posted onto the Service's Facebook page

"Just like to say a massive thank you on behalf of Mike, Willy and myself for your help on Sunday, 5 June at Shifnal Airfield.  The sense of relief to see you all arrive in convoy was overwhelming.  Thank you all."

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Phone call to our Control Room praising Baschurch fire crew, following their attendance at a chimney fire

The resident was very impressed with the fire crew's prompt attendance to his property, the way the incident was dealt with and the fact that the premises were left clean and tidy.  He was also grateful for the later re-inspection to ensure the fire was out.

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Posted on Twitter by the owner of a mare (Genie) rescued from a ditch on Valentine's Day 2015 by the Service's Animal Rescue Team based at Wellington and a crew from Baschurch.

" Many thanks to the highly professional team.  Genie's a little stiff but happy to be back home."

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From a Wem resident to the Chief Fire Officer

"There was a nasty road traffic collision a short distance from my home yesterday.  Fortunately nobody was hurt but the road was closed for some time and there was much concern for those involved and disruption to the community around here.

I wanted briefly to write and say how impressed I was by the emergency services in general, and by the efficiency, concern and attention of Shropshire Fire and Rescue in particular.

Thank you, and your officers, for the high quality service given to the community around me."

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From the Chief Executive, West Midlands Ambulance Service to the Chief Fire Officer

“It is my pleasure to inform you that I have received notification from a member of our staff at Shrewsbury Ambulance Station, who would like to thank Shropshire Fire and Rescue for their assistance on 19 January, when they attended to a gentleman who had fallen whilst out walking in Carding Mill Valley.  The patient has also written to us and asked for his thanks to be passed on to you.”

From the patient injured in Carding Mill Valley to the crew at Church Stretton Fire Station.

"I suffered quite a serious injury to my lower leg that day and wanted to express my gratitude and heartfelt thanks to those in the Shropshire Fire and Rescue Service who assisted me.

It ended up as a bit of logistical challenge moving me from my location that day but the team kept me calm and comfortable during this procedure despite my rapidly decreasing temperature and state of injury.  It was a planned and delicate eveacuation from the location, which involved being placed into a transfer scoop and being carried directly down the waterway to an awaiting paramedic ambulance to the Royal Shrewsbury Hospital (where I remained for three days following surgeries).

Everybody was professional and due to the circumstances I will even forgive the "are you sure you're only 90kg?"   Everybody involved with my care and safety that day was an absolute credit to their respective organisations and their excellent teamwork provided a seamless transition from difficult location to safety.  My hearfeld thanks go out to you all."

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From a grateful couple in Ludlow, following a chimney fire, in a letter to the Chief Fire Officer.

"We must write to thank you, and through you, the team who turned out last night to put out the chimney fire at our home.  We rang 999 and they were in the house within eight minutes, at least five firefighters; remarkable.  They were soon joined by another crew from Craven Arms and eventually the Aerial Ladder Platform appeared from Shrewsbury.  At one time I think there were as many as 20 crew on site.  They were there from about 18:00 - 22:15hrs, and then at least four revisited at about 02:00hrs this morning to ensure the fire was fully extinguished.

Throughout we felt looked after, our home was respected, they put down sheets to minimise mess and cleared up debris before leaving.  It was clear that the seat of the fire was in a beam at the back of the chimney, and that faulty installation of the stove, many years before we moved in, was the cause.  They explained all this carefully and arranged for a structural engineer to call before they left.  He stayed some time after making his inspection to ensure we understood the cause of the fire and what to do next.

The crews were exceptionally good natured and reassuring.  They had to close the street, use much auxilliary light and of course the Aerial Ladder Platform.  The conduct of the operation was exemplary.  Fortunately we have never had to call on the Fire Service previously, and hope never to have to again.  We know that budgets have been savagely cut and we hear of low morale in the public services.  We must tell you that we saw no sign of that last night.

Please pass on our thanks to all the crews involved.  We felt fortunate indeed to be in capable hands at such a critical moment.  We feel that budget cuts are a dangerous route to take with such a critical service in such a thinly populated county.

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From a resident of High Ercall

“I would like to thank the two firemen who fitted the smoke detector in my house before Christmas.  I accidentally (and very stupidly) caused a fire in my lounge last night by leaving an unattended candle burning when I went to bed.  If it hadn't been for the smoke alarm waking me up the outcome would, I'm sure, have been tragic.  I cannot express how grateful I am to your firemen and hope that you will be able to find out who they are and pass on my thanks.”

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A Shrewsbury resident has written in to express their gratitude to the Service following a road accident.

"On 29th Dec 2014 on the A5 near Emstrey Island I was involved in an accident between my car and a lorry. I can remember nothing of the incident but I am told myself, Debbie and Harvey the dog were swiftly and professionally removed from our vehicle by crews from both Wellington and Shrewsbury to which I am eternally grateful. We were both sent to the RSH, where I spent 2 nights, and Debbie was able to go home later that day.  Harvey spent a couple of nights at a vets.

We are all now at home recuperating and thanking our lucky stars that people like Shropshire Fire and Rescue exist to help us in our time of need! So a big THANK YOU from all of us!!  I have made a donation to the West Midlands Air Ambulance in the name of Shropshire Fire & Rescue, West Mercia Police and West Midlands Ambulance Service - all an absolute credit to the Emergency Services!"

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Excerpt from BBC News website - 6 January 2015, message on Bryan Ferry's Facebook page:

"On behalf of BF and the family, many thanks for all the kind messages of support for Merlin following his road accident before Christmas.

Merlin has undergone a series of operations and is now stable in hospital, with a long period of recovery ahead of him.

A huge thank you to the amazing emergency services provided by the Wellington Fire Service and West Midland Ambulance Service, together with the superb care and attention from all the medical staff at the Queen Elizabeth Hospital Birmingham."

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Received on 2 December 2014 following a shed fire.

A couple wished to record their appreciation and grateful thanks to the crew from Baschurch who attended the fire in a shed and neighbouring fence on their property.

"We would like to send our sincere thanks to the officer in charge and his team for their prompt and efficient action to the fire on our property.  Thankfully they managed to contain the fire to the outside buildings and a neighbouring fence.  We were out when the incident happened and arrived home to find the fire service on our property.  Everyone was so kind to us.  We received advice on what to do which was a great help.  We did appreciate them coming back later in the evening to check we were safe and the fire was truly out and went to bed less worried and managed some sleep.

Thanks once again for a wonderful service.  We would have been lost without you!"

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Received on 27 November 2014 following a chimney fire

A couple wished to record their appreciation and grateful thanks to the crew from Market Drayton who attended their chimney fire.

"We cannot praise your team too highly.  Their calm assessment of the situation and the way they dealt with the problem with professional efficiency was exemplary.  In addition, they all acted with such courtesy and great understanding of a home owner's concern to minimise any damage and inadvertent marking of carpets and soft furnishings.

We would be most grateful if you would pass on our thanks to all those involved - not only to the crew who helped at this particular incident but also to those behind the scenes who are responsible for the administration and training that results in such an admirable service to the community."

 

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Received on 25 November from a local college.

The college staff wished to pass on their gratitude for the support given by the Service to the college's Public Service course.

"A female 'taster day' was recently organised at Telford Central Fire Station for 15 of our students. As expected the feedback from the students has been positive throughout. They stated that the day was challenging, rewarding, highly organised and informative, with the overiding impression being that they couldn’t wait to do it again!  Praise indeed from teenage girls!!

I fully appreciate that those organising the event are busy people and ‘taster days’ don’t just happen.  All their efforts are very much appreciated.  As always our course has been enhanced by your staff members' efforts and, in turn, I’m sure the positive profile of Shropshire Fire and Rescue Service has been strengthened even further."

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Received on 22 September 2014 after a Shrewsbury kitchen fire

The occupiers wished to pass on their thanks to White Watch Shrewsbury, Shrewsbury Retained and the Operations Officer who came to their home after their washing maching caught fire.  Their comment was that "the fire officers were absolutely brilliant!"

 

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Received on 4 September 2014

An elderly lady living alone in a rural area, rang in to thank the Service for remedying her faulty smoke alarm within 12 hours

The on-duty watch at Shrewsbury had picked the job up and one of them had visited her on their way home.  She thought it was wonderful that he cycled to and from work every day but  was also happy to call on someone in  his own time!

 She commented that elderly persons usually have to "mither" to get any help from organisations.

 

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Received on 12 August 2014 from grateful parents                

“I would like to take this opportunity to thank Wellington Fire Station for their professionalism and patience whilst dealing with my son recently. He managed to get his finger stuck in his skateboard. Although we found it amusing as parents, he was quite distressed by the situation.  All of the crew put his mind at rest and dealt with the situation brilliantly. Boys will be boys!!”

Many thanks to all of you.

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Received on 8 July 2014

A letter has been received from Friends of Muxton School, thanking Red Watch Wellington for attending Muxton School Summer Fair.  Their support helped raise money to provide computer equipment for classrooms.

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A Pontesbury resident rang in today (9 July) to thank the Minsterley crew for their work last night at a caravan fire

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Received on 1 July 2014

"I am writing to inform you how grateful I am to the fire officers who came to my house last Tuesday, 24 June when I had a large fire in my garden; trees and grass etc.  It was dangerous and frightening at the time.

They were very efficient and quick in dealing with the blaze.

The Officer in Charge also gave me some good advice to prevent anymore fires.  Please say 'thank you' to the crew."

From a Ludlow resident

 

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Received on 11 June 2014

"I have been asked by my two friends visiting from Australia, who came in for a station visit on Monday, to say thank you so much for organising the visit and and for showing them around Shrewsbury Fire Station and Control.

They had already been into stations in London and Truro and said that the Service outshone them by miles - which I think is good to hear.  As one of them is a volunteer firefighter in Ballarat , Victoria, he was very interested in everything they had to say and all the kit that is carried on the appliances – he made notes of things that he feels would be good for them too!!

Once again thank you to everyone involved."

From a Shrewsbury resident.

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"I write on behalf of the residents, families and staff of a residential care home, Shrewsbury.  We were all somewhat taken aback to discover water flooding through one of our upstairs ceilings just after lunch, yesterday.  When I arrived sometime afterwards I was massively impressed by the response of the Fire and Rescue Service and the calm that had been created, not the least by Glyn, Incident Commander and his men.

Thankfully services were re-established shortly after the arrival of the plumber, working with the electrician.  It was particularly thoughtful of the Fire Service to liaise with the British Red Cross Fire and Emergency Support (FES), who attended the site and apparently within moments had hot drinks available for all.

We are all very grateful to both 'arms' of the Service who responded so quickly, kindly and professionally to our needs and more importantly the needs of our vulnerable residents at a time of distress."

From the Chief Executive, of the care company concerned

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A 'thank you' letter received on 30 May 2014

Dear Hodnet Fire Fighters

A little note to express a very big sense of gratitude for your prompt and efficient response to my recent call for help.  I very much doubt whether our spaniel, Spyder, would have extricated herself unscathed from the wire fence without your calm and professional assistance.

It is wonderful to know that you are always willing to turn out to assist both people and creatures in need.

Luckily, Spyder has no visible injuries to her paw and – ever the attention-seeker! – is completely delighted to have featured in the Shropshire Star !!

Kindest regards and, again, many thanks - from a Marchamley resident.

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On Tuesday, 20 May Blue Watch Shrewsbury rescued a seven year old boy whose hand was trapped in a hosereel.  Today we have received a lovely 'thank you' card with a drawing by the young man of the incident.  He says "Dear Firefighters thank you very much for helping me when I was trapped in the hose pipe. My hand has made a full recovery!!!"