Current Vacancies

Firefighters may attract the headlines but a modern fire and rescue service relies upon a talented team of support staff to help deliver the service the community expects. These roles are wide and varied and include Administration Support, Human Resources, ICT, Operational Planning, Planning & Performance, Resources & Workshops, and Training & Development.

For more information about all job roles, including support staff roles, please contact our human resources team on 01743 260200 or email


The primary role of a firefighter is to protect people, the environment and property by responding to emergency incidents. These days, the role of a firefighter is about more than fighting fires. Just as important is the fire safety work, helping prevent fires and accidents from happening.

Firefighters advise people on fire prevention, escape routes and hazards at home, in the community and in business. They visit schools, teach and work with children to raise awareness of dangers like fireworks and matches. And they work with businesses promoting safety initiatives and inspecting buildings to make sure they meet fire safety regulations.

On-Call Firefighters: For more information, please visit this page

Wholetime Firefighters: For more information, please visit this page 

Control Operator 

The control room is staffed 24 hours a day, 365 days a year by four watches of four fire control operators.

The main role of the fire control operators is to answer the emergency calls and decide what appliances need to be sent to each incident. Although the mobilising officer is in charge of this decision, each control operator needs to have a good knowledge of what to send, as the mobilising officer may be otherwise engaged during busy spells.

Other duties are carried out during periods when the Service is not responding to incidents.

Fire Safety

Within this directorate there are 2 departments which carry out prevention work in conjunction with Firefighters. These departments are:

  • Business Fire Safety - This department focusses on safety regulations in the workplace or public locations.
  • Community Fire Safety - This department focusses on safety measures in the community, dealing with arson, anti-social behaviour, along with home, road and water safety.

Support Staff

Shropshire Fire and Rescue Service also employs a range of other staff who carry out various jobs to support the aims and the work of the Service.

These roles are wide and varied and include Administration Support, Human Resources, ICT, Operational Planning, Planning & Performance, Resources & Workshops, and Training & Development.


We have the following vacancies:

Equality, Diversity and Inclusion Assistant

Grade 5 - £21,748 per annum pro rata

22.2 hours per week, permanent, flexible on days/hours must include a Friday. Occasional weekends and evening work.

We are looking for an enthusiastic, flexible and self-motivated individual who will provide a wide range of administration support and assistance to the Equality, Diversion & Inclusion (EDI) Officer.  The successful candidate will play an important support role in continuing to drive the Equality, Diversity and inclusion agenda at Shropshire Fire and Rescue Service.

 It is beneficial that you have an up-to-date knowledge of equality issues and have effective communication skills with the ability to support and adapt to change whilst working to deadlines.  The role will support the EDI Officer undertaking administration duties, research, statistical analysis, presenting at inclusion events, giving guidance, preparing reports, policies and project work.  The role also involves contact with external agencies.

 You should possess a minimum of 3 GCSE passes A-C / 4 - 9 or equivalent including English Language and ideally have an NVQ level 2 or equivalent in business administration/secretarial or other related subject.

 Equality and Diversity experience would be desirable.  This post will be based at Headquarters in Shrewsbury. The post offers eligibility to join the Local Government Pension Scheme, 23 days holiday entitlement plus bank holidays pro rata and an additional discretionary day as determined by the Authority.  For an informal discussion please contact Natalie Parkinson, EDI Officer on 01743 260236.

 For a full job description and to apply please see below. Completed applications to be returned to Closing date for applications is 12 September 2021.


Firefighter – Control

Full Time, Temporary Fixed Term Contract

£22,981 per annum, rising to £23,938, following successful completion of 4 weeks training

We have a number of fixed term contract opportunities (1 and 2 years) within Shropshire Fire and Rescue’s Fire Control Department. We are looking for individuals to work within a small team dedicated to receiving 999 emergency calls, dispatching and providing support to operational fire crews dealing with emergency incidents.  Additional responsibilities of the team include a wide range of technical, operational and administrative duties.

We operate a Flexible-rostering duty system in our Fire Control department, working 2 days and 2 nights followed by 4 rota days. The flexibility arrangement involves coming off shifts when above optimal crewing and working where there are shortages.  For more specific details around this please contact Kristy Jarvis

Previous experience of emergency call handling is desirable. Interested candidates must have good written and verbal communication skills; excellent interpersonal skills; be computer literate with keyboard skills of at least 30 words a minute and be able to calm and control situations involving emergency calls.

Successful candidates will be required to undertake a Basic Disclosure Check.

For a full job description and application form please contact the HR Department by emailing To support your application, it is recommended to review the NFCC Leadership Framework.

Closing date for applications is 12:00 on Monday 20 September 2021. Interviews are scheduled to take place on 30 September 2021 which will include a typing test and an emergency call handling role play. We are looking for the successful candidate to take up the position as of 1 November 2021 to commence training.


Fire Fighter Pension Schemes Technical Officer – 37 hours per week

Grade 9 - £32,234 - £35,745 per annum

Shropshire Fire and Rescue Service are seeking to appoint a Pensions Officer with specialist expert knowledge and understanding of Firefighters Pension Schemes to provide a flexible and professional technical and pension administration service to support the management of all SFRS pensions schemes (FPS & LGPS).  The role will be responsible for managing the Contract between the Authority and the Pension Administration Services provider co-ordinating the delivery of an efficient and effective service to members, and potential members, of the Firefighters Pension Scheme and the LGPS. The role will also support the Firefighter Pension Board, by overseeing and co-ordinating the necessary high level of administration. The successful candidate will provide an effective service for the members and employer through excellent customer care and by continually improving service delivery.

The successful candidate will have an understanding of the Schemes with excellent customer service skills and the ability to clearly explain complicated details to scheme members and internal customers. Working closely with the HR team the individual will provide advice and guidance on pension related matters. The role requires effective interpersonal skills with the ability to deliver on projects and a sound working knowledge of pensions in the Fire Service environment.

For a full job description and to apply please see below. Completed applications to be returned to The closing date for application is Thursday 23rd September 2021.

For those wanting more information or to arrange an informal discussion, please email         


Shropshire Fire and Rescue Service is committed to equality and diversity at work. We positively welcome applications from disabled people and under-represented groups.  

Privacy Notice under the Data Protection Act 2018 (General Data Protection Regulations)

Shropshire Fire and Rescue Service is collecting Personal Identifiable Information to enable it to process your job application and to monitor against statutory requirements e.g. Equality Act 2010. This information is being processed under GDPR 2018 -Article 6 (1)b) and GDPR 2018– Article 9 (2)b).

For further details on our privacy arrangements please view our Privacy Notice

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