Current Vacancies

Firefighters may attract the headlines but a modern fire and rescue service relies upon a talented team of support staff to help deliver the service the community expects. These roles are wide and varied and include Administration Support, Human Resources, ICT, Operational Planning, Planning & Performance, Resources & Workshops, and Training & Development.

For more information about all job roles, including support staff roles, please contact our human resources team on 01743 260200 or email


The primary role of a firefighter is to protect people, the environment and property by responding to emergency incidents. These days, the role of a firefighter is about more than fighting fires. Just as important is the fire safety work, helping prevent fires and accidents from happening.

Firefighters advise people on fire prevention, escape routes and hazards at home, in the community and in business. They visit schools, teach and work with children to raise awareness of dangers like fireworks and matches. And they work with businesses promoting safety initiatives and inspecting buildings to make sure they meet fire safety regulations.

On-Call Firefighters: For more information, please visit this page

Wholetime Firefighters: For more information, please visit this page 

Control Operator 

The control room is staffed 24 hours a day, 365 days a year by four watches of four fire control operators.

The main role of the fire control operators is to answer the emergency calls and decide what appliances need to be sent to each incident. Although the mobilising officer is in charge of this decision, each control operator needs to have a good knowledge of what to send, as the mobilising officer may be otherwise engaged during busy spells.

Other duties are carried out during periods when the Service is not responding to incidents.

Fire Safety

Within this directorate there are 2 departments which carry out prevention work in conjunction with Firefighters. These departments are:

  • Business Fire Safety - This department focusses on safety regulations in the workplace or public locations.
  • Community Fire Safety - This department focusses on safety measures in the community, dealing with arson, anti-social behaviour, along with home, road and water safety.

Support Staff

Shropshire Fire and Rescue Service also employs a range of other staff who carry out various jobs to support the aims and the work of the Service.

These roles are wide and varied and include Administration Support, Human Resources, ICT, Operational Planning, Planning & Performance, Resources & Workshops, and Training & Development.


We have the following vacancies:

Technical Support Officer

Grade 4 - £20,092

37 hours per week


A vacancy has arisen for a Technical Support Officer to support the Fleet and Technical Services Department based at Headquarters, St Michael’s Street, Shrewsbury.

You will be the first contact point for vehicle and equipment users and will provide technical and administrative support to the department, or directly to vehicle and equipment users.

The post holder will support the Resources department which includes both Workshop and Technical Services. You will support the workshop team in providing and maintaining a fleet of 50 plus fire response vehicles and associated equipment by ordering parts and ensuring compliance. You will also be supporting the technical service team by ensuring adequate supplies of stock by purchasing equipment and PPE and the monitoring of contracts. The post holder will also be expected to carry out minor repairs to operational assets.

Knowledge of electronic stock and/or asset management systems and experience in a stores and/or purchasing role is required.

Previous experience of a technical support environment is desirable.

The applicant must be able to communicate confidently with people at all levels. They must also be able to use their initiative, prioritise work and meet deadlines. The post holder will have a wide and varied workload including collection and delivery of equipment and vehicles. An On Call rota is currently being reviewed and the post holder may be required to work out of normal working hours.

Candidates must hold a current UK car licence.

Experience in Microsoft Office and detailed experience of electronic asset management systems are desirable.

For a job description and application form please see below.

The closing date for applications is 1700 hours on 14 June 2021.


Shropshire Fire and Rescue Service is committed to equality and diversity at work. We positively welcome applications from disabled people and under-represented groups.  

Privacy Notice under the Data Protection Act 2018 (General Data Protection Regulations)

Shropshire Fire and Rescue Service is collecting Personal Identifiable Information to enable it to process your job application and to monitor against statutory requirements e.g. Equality Act 2010. This information is being processed under GDPR 2018 -Article 6 (1)b) and GDPR 2018– Article 9 (2)b).

For further details on our privacy arrangements please view our Privacy Notice

Open Vacancies

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Further Information