Request detail: 

I am writing to you under the Freedom of Information Act 2000 to request the following details.


For each of the financial years 2017-18, 2018-19, 2019-20, 2020-21, 2021-22 and 2022-23 to date:

How many complaints have your Fire and Rescue Service received?

a.     Please can this be broken down by who has made the complaint, including by members of the public and by members of your staff.

b.     Please can this be broken down by who/what the complaint has been made against, including against members of your staff.

c.     Please can this be broken down by the type of complaint, including sexual harassment/assault.

d.     Please can you outline the outcome of the complaint, including whether there was an investigation, whether misconduct by your staff was found, and whether a member of your staff was dismissed.

I would like this information in Word or Excel format. If some of the information is already published, please can you direct me to it.

Response detail: 

Thank you for your Freedom of Information request. Please refer to the attached spreadsheet for the information requested. Please note that the information provided is for complaints from or on behalf of members of the public, which includes complaints made against members of staff. Complaints made by members of staff are however managed separately under our grievance procedure.  Therefore, please can you clarify if you also require the data for grievances made by staff members? Please note that unless clarification is received this request will be considered closed after 2 months have elapsed. This is in accordance with section 45 Code of Practice under Part 1 of the Freedom of Information Act.   

Clarification received and response issued: 

Thank you for yourconfirming the clarification of your original request. Please refer to the attached spreadsheet for grievances made by members of staff.  

Information Released: 



Thursday, 20 July, 2023


Wednesday, 27 September, 2023