Request detail: 

This is a request for information under the Freedom of Information Act 2000. My request relates to the number of incidents in which ‘hoarding’ played a part. For avoidance of doubt, we are defining hoarding as the accumulation of possessions in one’s home, often to an extreme and impractical degree.

In the last 5 years, how many incidents have your Fire and Rescue Service been called out to attend, where hoarding was identified?

Please break down the data as follows:

1st July 2018 – 30th June 2019

1st July 2019 – 30th June 2020

1st July 2020 – 30th June 2021

1st July 2021 – 30th June 2022

1st July 2022 – 30th June 2023

For each year, how many of those incidents led to injury, and how many to deaths? Please state whether the injured/deceased where civilians or firefighters in each instance.

For each year, in how many of those incidents was access to the fire or emergency obstructed due to hoarding at the property?

Can you also please provide information regarding the number of incidents you have attended for each level of the Clutter Image Ratings? 

If it is not possible to provide the information requested due to cost of compliance limits, please let me know how I can refine my request.

I look forward to receiving your response within 20 working days. If you need any further clarification, please do not hesitate to contact me.

Response detail: 

Thank you for your Freedom of Information request. Please refer to the attached spreadsheet for the information requested where this has been recorded. This information has been produced using a free text serch of our Incident Recording System for the words ‘Hoarding’ and ‘Clutter’. Please note that Shropshire Fire and Rescue Service do not record if access to the incident attended was obstructed due to hoarding at the property, and we do not record the clutter image ratings for incidents.   

Information Released: 



Wednesday, 6 September, 2023


Thursday, 28 September, 2023