Reference:
Request detail:
I would like to submit a new FOI request. All or some of the information provided previously has expired, I require an update on the questions below.
See my request below:
Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)
1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.
2.Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
3.Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
4.Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP
5.Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN
Contract 2 - Incoming and Outgoing of call services.
6.Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?
7.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.
8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.
9.Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.
Contract 3 - The organisation's broadband provider.
11.Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?
12.Broadband Renewal Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.
14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?
15.WAN Contract Renewal Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
16.Contract Description: Please can you provide me with a brief description for each contract
17.The number of sites: Please state the number of sites the WAN covers. Approx. will do.
18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
19.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks,please provide me with the framework reference.
20.Internal Contact: please can you send me their full contact detailsincluding contact number and email and job title for all the contracts above.
Response detail:
Thank you for your Freedom of Information request. Please find our response below.
1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract. Integral communications
2.Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers rolling contract, no renewal date
3.Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions. Annual hardware maintenance only
4.Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP - 10 x analogue, 4 x ISDN2, 10 x ISDN 30, 4 x SIP
5.Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN All Integral
Contract 2 - Incoming and Outgoing of call services.
6.Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why? 66 hours
7.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. no renewal date
8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month. £100 on telephone calls
9.Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions. one provider, it is a rolling 12 month contract, no extensions
10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable. 100
Contract 3 - The organisation's broadband provider.
11.Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why? TNP as part of the wide area network
12.Broadband Renewal Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers Broadband is part of the WAN so there is no additional renewal
13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable. n/a all within the WAN contract
Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.
14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why? TNP
15.WAN Contract Renewal Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers 07/2026
16.Contract Description: Please can you provide me with a brief description for each contract fibre circuits and broadband backups
17.The number of sites: Please state the number of sites the WAN covers. Approx. will do. 23
18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable. £160k
19.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference. YPO 000976
20.Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above. Sally Edwards, 01743 260200, sally.edwards@shropshirefire.gov.uk
If you are unhappy with the way your request for information has been handled, you can complain or request an internal review of the decision. This must be done within 40 working days of receiving this response. You can do this by writing to the Assistant Chief Fire Officer, Shropshire Fire and Rescue Service, St. Michael’s Street, Shrewsbury, Shropshire, SY1 2HJ or email: enquiries@shropshirefire.gov.uk.
If you remain dissatisfied with the handling of your request or complaint, you have a right to appeal to the Information Commissioner at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.gov.uk
