IT

Requests relating to IT contracts.

IT service desk

Received: 

Wednesday, 9 November, 2022

Responded: 

Tuesday, 22 November, 2022

Request detail: 

If you could let me know the answer to the following questions:

Which ITSM service tool do you currently use?
When will you next be carrying out a review of this ITSM service tool ?
As part of any review, will you be looking at other ITSM service tools ?
Who is the best contact in relation to your ITSM service tool ?
What are their contact details ?

 

Committee meeting technology

Received: 

Wednesday, 2 November, 2022

Responded: 

Monday, 7 November, 2022

Request detail: 

How do you manage your meetings (organise agenda, minutes etc)? Do you use a committee meeting management software such as a board portal (CMIS, Modern.Gov, iBabs etc) or just emails etc?
If yes, what is the name of the supplier?
If yes, what is the contract expiry and contract review date?
How many users are on the board portal/management solution, and how much do you spend on this?
What is your cost per user?

Could I also kindly ask for contact details for the best lead regarding this?

Data Centre

Received: 

Tuesday, 1 November, 2022

Responded: 

Wednesday, 23 November, 2022

Request detail: 

This is a request for information that relates to the organisation’s contracts around ICT contract(s) for Server Hardware Maintenance, Server Virtualisation Licenses and Maintenance and Storage Area Network (SAN) Maintenance/Support, which may include:

· Server Hardware Maintenance- contracts relating to the support and maintenance of the organisation’s physical servers.
· Virtualisation Maintenance/Support/ Licensing  (VMware, Solaris, Unix, Linux, Windows Server)
· Storage Area Network Maintenance/Support  (EMC, NetApp etc)
 

Social media

Received: 

Wednesday, 28 September, 2022

Responded: 

Thursday, 29 September, 2022

Request detail: 

I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.

The details we require are:

1. Who is your social media management and monitoring tool supplier?

2. Start date & duration of framework/contract with supplier

3. Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date

4. Who is the senior officer (outside of procurement) responsible for this contract?

Hosting

Received: 

Friday, 13 May, 2022

Responded: 

Tuesday, 14 June, 2022

Request detail: 

Further to the original Hosting request, the contract below has expired. Please provide the current status.

Co-location Aspire Technology Solutions Ltd

I wish to submit a request to the organisation around their hosting contract(s) with 3rd party providers.

The type of contract I wish to see is below:

1.       Dedicated hosting- Managed environment

Software Purchased

Received: 

Wednesday, 4 May, 2022

Responded: 

Wednesday, 18 May, 2022

Request detail: 

I would be most grateful if you would provide me, under the Freedom of Information Act, information regarding the Service’s use of the following software and datasets?

For each can you please detail: The number & types of licenses held, the price of these licenses, and the renewal date or contract length of the licenses held.

1.      The product name & provider of your incident recording software

2.      The product name & provider of any Hydrant Management software

3.      The product name & provider of your risk management software

Telephone

Received: 

Wednesday, 16 February, 2022

Responded: 

Monday, 14 March, 2022

Request detail: 

I would like to submit a new FOI request. All or some of the information provided previously has expired, I require an update on the questions below.

See my request below:

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)

1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.

ICT Documents

Received: 

Monday, 6 December, 2021

Responded: 

Thursday, 6 January, 2022

Request detail: 

I wish to submit a request for some of the organisation’s information around the internal plans and strategy documents around ICT.

The ICT documents I require are the most recent update.

I wish to obtain the following documents:

1.      ICT/IM&T/IS Strategy- The IT department strategy or plans, highlights their current and future objectives.

Estate Infrastructure

Received: 

Monday, 9 August, 2021

Responded: 

Wednesday, 1 September, 2021

Request detail: 

Under the Freedom of Information Act 2000, I write to obtain the following information about the organisation’s information technology infrastructure:

1. What is your annual IT Budget for 2021, 2022 & 2023?

2. Storage:

a. What storage vendor(s) and models do you currently use?

b. What is the capacity of the storage data in TB & How much of this is utilised?

c. What were the installation dates of the above storage vendor(s)? (Month/Year)

d. When is your planned (or estimated) storage refresh date? (Month/Year)?

ERP, CRM, Payroll

Received: 

Friday, 2 July, 2021

Responded: 

Thursday, 29 July, 2021

Request detail: 

This is an email to request information under the FOI Act.

I'd like to apologise for the length of this request, and how tedious it may

be to handle. That being said, please make an effort to provide all of this

information.

The information I'm requesting is regarding the software contracts that the

organisation uses, for the following fields.

Enterprise Resource Planning Software Solution (ERP):

Primary Customer Relationship Management Solution (CRM):

For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this

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