You may have received the same request in the past and this information sent
has now expired and I require an update as soon as possible for the
information below.

The information I'm requesting is regarding the software contracts that the
organisation uses, for the following fields.
Enterprise Resource Planning Software Solution (ERP):
Primary Customer Relationship Management Solution (CRM):
For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this
nature.
Primary Human Resources (HR) and Payroll Software Solution:

 I would like to request some information under the freedom of information act.

I would like the organisation to provide me with the following departmental documents around ICT and corporate procurement.

Many organisations within your region have different document title names:

1. 2023/24 IT Department Documents ;-  these types of documents have detailed information on the department's future plans and strategies. These documents could include:

ICT Strategy/Plan, ICT Department Plan, ICT Financial Plan

2. ICT Org Chart ;- with names and job titles

If you could let me know the answer to the following questions:

Which ITSM service tool do you currently use?
When will you next be carrying out a review of this ITSM service tool ?
As part of any review, will you be looking at other ITSM service tools ?
Who is the best contact in relation to your ITSM service tool ?
What are their contact details ?