Reference:
Request detail:
You may have received the same request in the past and this information sent
has now expired and I require an update as soon as possible for the
information below.
The information I'm requesting is regarding the software contracts that the
organisation uses, for the following fields.
Enterprise Resource Planning Software Solution (ERP):
Primary Customer Relationship Management Solution (CRM):
For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this
nature.
Primary Human Resources (HR) and Payroll Software Solution:
For example, iTrent, ResourceLink, HealthRoster; software of this nature.
The organisation’s primary corporate Finance Software Solution:
For example, Agresso, Integra, Sapphire Systems; software of this nature.
1. Name of Supplier: Can you please provide me with the software provider for
each contract?
2. The brand of the software: Can you please provide me with the actual name
of the software. Please do not provide me with the supplier name again please
provide me with the actual software name.
3. Description of the contract: Can you please provide me with detailed
information about this contract and please state if upgrade, maintenance and
support is included.
Please also list the software modules included in these contracts.
4. Number of Users/Licenses: What is the total number of user/licenses for
this contract?
5. Annual Spend: What is the annual average spend for each contract?
6. Contract Duration: What is the duration of the contract please include any
available extensions within the contract.
7. Contract Start Date: What is the start date of this contract? Please
include month and year of the contract. DD-MM-YY or MM-YY.
8. Contract Expiry: What is the expiry date of this contract? Please include
month and year of the contract. DD-MM-YY or MM-YY.
9. Contract Review Date: What is the review date of this contract? Please
include month and year of the contract. If this cannot be provide please
provide me estimates of when the contract is likely to be reviewed. DD-MM-YY
or MM-YY.
10. Contact Details: I require the full contact details of the person within
the organisation responsible for this particular software contract (name, job
title, email, contact number).
Response detail:
Thank you for your Freedom of Information request. Please refer below for the information requested.
The information I'm requesting is regarding the software contracts that the
organisation uses, for the following fields.
Enterprise Resource Planning Software Solution (ERP):
Primary Customer Relationship Management Solution (CRM):
For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this
nature.
Primary Human Resources (HR) and Payroll Software Solution:
For example, iTrent, ResourceLink, HealthRoster; software of this nature.
The organisation’s primary corporate Finance Software Solution:
For example, Agresso, Integra, Sapphire Systems; software of this nature.
1. Name of Supplier: Can you please provide me with the software provider for
each contract? SFRS does not have CRM software. For HR, payroll and Finance the provider is Telford & Wrekin Council
2. The brand of the software: Can you please provide me with the actual name
of the software. Please do not provide me with the supplier name again please
provide me with the actual software name. Resourcelink (now Zellis), Agresso
3. Description of the contract: Can you please provide me with detailed
information about this contract and please state if upgrade, maintenance and
support is included. Supplied through Telford and Wrekin Council, implementation ,development ,upgrade ,maintenance and support for both HR and Finance Software
Please also list the software modules included in these contracts.
4. Number of Users/Licenses: What is the total number of user/licenses for
this contract? The software is accessed online by all employees to view their details and also by our HR and Finance team to send the information to the Third party for processing.
5. Annual Spend: What is the annual average spend for each contract? The contract is with Telford & Wrekin Council and is approx. £59,000 for HR and Payroll software and £6000 for Agresso.
6. Contract Duration: What is the duration of the contract please include any
available extensions within the contract. Eighty nine months in total
7. Contract Start Date: What is the start date of this contract? Please
include month and year of the contract. DD-MM-YY or MM-YY. 1/11/18 for both HR and Finance software
8. Contract Expiry: What is the expiry date of this contract? Please include
month and year of the contract. DD-MM-YY or MM-YY. 31/03/26
9. Contract Review Date: What is the review date of this contract? Please
include month and year of the contract. If this cannot be provide please
provide me estimates of when the contract is likely to be reviewed. DD-MM-YY
or MM-YY. Reviewed regularly through year for both HR and Finance software
10. Contact Details: I require the full contact details of the person within
the organisation responsible for this particular software contract (name, job
title, email, contact number). Lisa Vickers, HR Manager Lisa.vickers@shropshirefire.gov.co.uk 01743 260211 for ResourceLink and Joanne Coadey, Head of Finance joanne.coadey@shropshirefire.gov.uk, 01743 260215 for Agresso
