The story of how a 999 operator kept a panic stricken mother talking over the phone in a bid to calm her while a blaze trapped her and her two young children in their Shropshire home will be re-told on BBC Real Rescues tomorrow. (Tuesday)
The programme will be broadcast at 11.30am on Tuesday, March 19th and repeated on Wednesday at 7.05am on BBC2.
Fire control operator Sandra Davies, a Watch Manager with Shropshire Fire and Rescue Service stayed on the line with mum more