Contact Us

Fire control staff takes a call

To contact Shropshire Fire and Rescue Service please telephone 01743 260 200 or email

Alternatively, you may use the form below to submit your comments, compliments, complaints or concerns, or to request information from us.

On our website we publish some of the more frequently asked Freedom of Information Requests along with our responses. Please select this link to view these, as we may have already responded to a similar question.

Call 999 if you are reporting a crime that is in progress or if someone is in immediate danger.

For non-emergencies, you can contact the Police on 101 or report crime anonymously to Crimestoppers on 0800 555 111.

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Subject of Request
Recent Freedom of Information Requests for Finance and corporate governance
Title Released Received Responded
Maverick Spend Yes 8th December, 2016 15th December, 2016
Copy Paper Yes 8th September, 2016 21st September, 2016
HR and Payroll Software Yes 1st June, 2016 23rd June, 2016
Reserves over last 10 years Yes 5th April, 2016 5th April, 2016
Statistics - fire related incidents Yes 25th January, 2016 26th January, 2016
Fires at waste management sites - Cost Yes 16th April, 2014 30th April, 2014
Compensation claims 2010/11, 2011/12, 2012/13 Yes 18th February, 2014 14th March, 2014
Salary of the Chief Fire Officer Yes 10th February, 2014 10th March, 2014


Recent Freedom of Information Requests for Staffing and Employment
Title Released Received Responded
Mental Health Related Illness Yes 10th January, 2018 7th February, 2018
Complaints Yes 1st January, 2018 22nd January, 2018
Crew Availability Yes 7th January, 2018 24th January, 2018
Vacancies Yes 5th January, 2018 24th January, 2018
Staff Feedback Yes 2nd January, 2018 23rd January, 2018
Rural/Retained Fire Stations Yes 10th November, 2017 7th December, 2018
Control room staffing levels Yes 26th October, 2017 31st October, 2017
Subject Access Requests Yes 19th September, 2017 4th October, 2017
Operational Personnel Fitness Yes 1st September, 2017 18th September, 2017
Mental Health - Stress Yes 22nd August, 2017 13th September, 2017


Recent Freedom of Information Requests for Assets
Title Released Received Responded
Photocopyers Yes 5th July, 2017 13th July, 2017
Grounds Maintenance and Pest Control Services Yes 23rd February, 2017 27th February, 2017
Diesel fuelled generators Yes 22nd February, 2017 16th March, 2017
Facilities management contracts Yes 16th February, 2017 9th March, 2017
Body Worn Cameras Yes 11th February, 2017 20th February, 2017
Fleet Tyres Yes 7th December, 2016 3rd January, 2017
eTender Portal Yes 25th November, 2016 28th November, 2016
Air Conditioning Yes 4th August, 2016 10th August, 2016
Vehicle Fleet List Yes 11th May, 2016 12th May, 2016
Fleet Vehicles Yes 29th April, 2016 24th May, 2016


No recent freedom of information requests.

Recent Freedom of Information Requests for Incident and Emergency Response
Title Released Received Responded
Ambulance Yes 13th October, 2018 7th November, 2018
Audio Recordings Yes 11th October, 2018 31st October, 2018
Number of Calls Yes 10th October, 2018 31st October, 2018
Firefighter Attacks Yes 8th October, 2018 31st October, 2018
Assisting FRS Yes 7th October, 2018 17th October, 2018
False and Malicious Alarms Yes 20th September, 2018 10th October, 2018
Bariatrics Yes 15th September, 2018 17th September, 2018
Schools Yes 4th September, 2018 19th September, 2018
Malicious Fire Alarms in Schools Yes 22nd August, 2018 17th September, 2018
Fire/Arson in Schools Yes 22nd August, 2018 12th September, 2018


Recent Freedom of Information Requests for IT
Title Released Received Responded
Google, Facebook and Twitter Yes 25th January, 2018 29th January, 2018
IT Service Management Yes 8th January, 2018 5th February, 2018
You Tube Yes 9th December, 2017 13th December, 2017
Wi-Fi Provider Yes 25th September, 2017 20th October, 2017
IT Service Management Yes 20th September, 2017 18th October, 2017
Communications technology Yes 13th September, 2016 11th October, 2016
ICT Expenditure Yes 7th July, 2016 25th July, 2016
Telephone Maintenance Contracts Yes 30th June, 2016 25th July, 2016
Photocopier Contracts Yes 24th June, 2016 14th July, 2016
Telephone maintenance Yes 11th March, 2014 8th April, 2014


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