Our delivery approach

What we can do to help each other:

We want you to find Shropshire Fire and Rescue Service easy to deal with.

This Customer Charter outlines:

  • Your basic rights and responsibilities, and
  • how to give us feedback

We will help you by:

  • providing a range of ways you can contact us
  • providing some information in alternative formats if you need them (when requested)
  • providing accurate and consistent information
  • providing information that is easy to understand

You can help us by:

  • treating our staff with courtesy

You have the right to:

Your opinion is important to us

If you are happy or unhappy with our service, there are four ways you can tell us:

  • talk to any of our staff
  • complete and return a Comments/Complaints leaflet (available from our Reception in HQ) or use our online complaints or contact form.
  • telephone us on 01743 260 200 (24 hours)
  • use this website to contact us

If a staff member cannot deal with your concern, they will refer it to someone who can.