Contact Us

In an emergency please dial 999

In non-emergency situations, contact Shropshire Fire and Rescue Service by telephone on 01743 260 200 or email

Alternatively, you may use the form below to submit your comments, compliments, complaints or concerns, or to request information from us.

On our website we publish some of the more frequently asked Freedom of Information Requests along with our responses. Please select this link to view these, as we may have already responded to a similar question.

Call 999 if you are reporting a crime that is in progress or if someone is in immediate danger.

For non-emergencies, you can contact the Police on 101 or report crime anonymously to Crimestoppers on 0800 555 111.

Preferred Contact Method

Please make sure you have supplied details to enable us to contact you via your preferred means.

Subject of Request
Recent Freedom of Information Requests for Finance and corporate governance
Title Released Received Responded
Clun Fire Station Yes 10th August, 2022 6th September, 2022
Contracts - facilities management Yes 23rd August, 2022 2nd September, 2022
Expense & AP Systems Yes 22nd July, 2022 9th August, 2022
Contract register Yes 7th July, 2022 12th July, 2022
DPO,SIRO,IAO Yes 18th January, 2022 15th February, 2022
Code of Conduct 2020 Yes 15th December, 2021 30th November, 2021
Confidential Waste Yes 22nd September, 2021 22nd September, 2021
ERP, CRM, Payroll Yes 27th August, 2021 7th September, 2021
Grants Yes 23rd August, 2021 2nd September, 2021
Insurance Partial 10th August, 2021 8th September, 2021


Recent Freedom of Information Requests for Staffing and Employment
Title Released Received Responded
Complaints Yes 20th July, 2023 27th September, 2023
COVID pandemic firefighters - marshalling Yes 19th June, 2023 21st June, 2023
Covid 19-Pandemic - vehicles Yes 9th June, 2023 13th June, 2023
Whistle blowing reports Yes 8th June, 2023 14th June, 2023
Positions Yes 6th June, 2023 8th June, 2023
Firefighters Yes 16th May, 2023 18th May, 2023
Pensions Yes 10th March, 2023 11th April, 2023
AFSA (Asian Fire Service Association) Events Yes 8th February, 2023 3rd March, 2023
Grievances Partial 14th December, 2022 29th December, 2022
Communications Yes 20th December, 2022 17th January, 2023


Recent Freedom of Information Requests for Assets
Title Released Received Responded
Asset management systems Yes 7th June, 2022 9th June, 2022
Facilities Management Yes 21st February, 2022 3rd March, 2022
Fleet List Partial 16th February, 2022 18th February, 2022
Pumping Appliance and Ladder Provision Yes 24th January, 2022 14th February, 2022
Drones Yes 19th January, 2022 20th January, 2022
Fleet List Yes 9th December, 2021 21st December, 2021
Facilities Management Yes 2nd December, 2021 21st December, 2021
Mercedes Benz Fleet Yes 17th November, 2021 30th November, 2021
Defibrillator locations Yes 11th November, 2021 30th November, 2021
Station locations Yes 26th October, 2021 2nd November, 2021


Recent Freedom of Information Requests for Fire Safety
Title Released Received Responded
Hoarding Yes 15th July, 2021 10th August, 2021
Enforcement High Rise Partial 20th June, 2021 19th July, 2021
Waking Watches / High Mid Rise firm alarms Yes 16th May, 2021 7th June, 2021


Recent Freedom of Information Requests for Incident and Emergency Response
Title Released Received Responded
Coton Hill House incidents Yes 19th October, 2023 14th November, 2023
Road Traffic Collisions Yes 12th October, 2023 6th November, 2023
Incidents on the River Severn at Atcham Yes 8th September, 2023 2nd October, 2023
Lithium battery related fires Yes 8th September, 2023 2nd October, 2023
e-scooters and e-bikes Yes 6th September, 2023 8th September, 2023
Listed buildings Yes 6th August, 2023 5th September, 2023
Balcony fires (Not held) 10th August, 2023 4th September, 2023
Bariatric rescues Yes 8th August, 2023 4th September, 2023
Wildfires Yes 28th July, 2023 21st August, 2023
Solar / photovoltaic panels Yes 7th July, 2023 14th August, 2023


Recent Freedom of Information Requests for IT
Title Released Received Responded
Telephone Yes 16th February, 2022 14th March, 2022
ICT Documents Partial 6th December, 2021 6th January, 2022
Estate Infrastructure Yes 9th August, 2021 1st September, 2021
ERP, CRM, Payroll Yes 2nd July, 2021 29th July, 2021
Ring Amazon Camera System Yes 1st July, 2021 8th July, 2021
Windows 7 & XP Yes 8th June, 2021 16th June, 2021
ICT Systems Yes 30th April, 2021 27th May, 2021
Hosting Yes 12th April, 2021 4th May, 2021
IT Department and Suppliers Yes 9th April, 2021 6th May, 2021


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