Contact Us

Fire control staff takes a call

To contact Shropshire Fire and Rescue Service please telephone 01743 260 200 or email

Alternatively, you may use the form below to submit your comments, compliments, complaints or concerns, or to request information from us.

On our website we publish some of the more frequently asked Freedom of Information Requests along with our responses. Please select this link to view these, as we may have already responded to a similar question.

Call 999 if you are reporting a crime that is in progress or if someone is in immediate danger.

For non-emergencies, you can contact the Police on 101 or report crime anonymously to Crimestoppers on 0800 555 111.

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Please make sure you have supplied details to enable us to contact you via your preferred means.

Subject of Request
Recent Freedom of Information Requests for Finance and corporate governance
Title Released Received Responded
HR and Payroll Software Yes 1st June, 2016 23rd June, 2016
Reserves over last 10 years Yes 5th April, 2016 5th April, 2016
Statistics - fire related incidents Yes 25th January, 2016 26th January, 2016
Fires at waste management sites - Cost Yes 16th April, 2014 30th April, 2014
Compensation claims 2010/11, 2011/12, 2012/13 Yes 18th February, 2014 14th March, 2014
Salary of the Chief Fire Officer Yes 10th February, 2014 10th March, 2014


Recent Freedom of Information Requests for Staffing and Employment
Title Released Received Responded
Control room staffing levels Yes 26th October, 2017 31st October, 2017
Subject Access Requests Yes 19th September, 2017 4th October, 2017
Operational Personnel Fitness Yes 1st September, 2017 18th September, 2017
Mental Health - Stress Yes 22nd August, 2017 13th September, 2017
Fire Service Mental Health Yes 26th July, 2017 21st August, 2017
Inspecting and Auditing Staff Yes 17th July, 2017 7th August, 2017
Business Fire Safety Officers Yes 5th July, 2017 30th November, 2017
Fire Safety staff Yes 22nd June, 2017 30th June, 2017
Retained/On-Call Staff Yes 21st June, 2017 7th July, 2017
Staff numbers Yes 31st March, 2017 25th April, 2017


Recent Freedom of Information Requests for Assets
Title Released Received Responded
Highrise PDA Yes 12th July, 2017 28th July, 2017
Photocopyers Yes 5th July, 2017 13th July, 2017
Grounds Maintenance and Pest Control Services Yes 23rd February, 2017 27th February, 2017
Diesel fuelled generators Yes 22nd February, 2017 16th March, 2017
Facilities management contracts Yes 16th February, 2017 9th March, 2017
Body Worn Cameras Yes 11th February, 2017 20th February, 2017
Fleet Tyres Yes 7th December, 2016 3rd January, 2017
eTender Portal Yes 25th November, 2016 28th November, 2016
Air Conditioning Yes 4th August, 2016 10th August, 2016
Vehicle Fleet List Yes 11th May, 2016 12th May, 2016


No recent freedom of information requests.

Recent Freedom of Information Requests for Incident and Emergency Response
Title Released Received Responded
Animal Rescues - Pigeons & Wild Birds Yes 27th November, 2017 13th December, 2017
Emollient/paraffin based cream Yes 30th October, 2017 8th November, 2017
False alarms and AFAs Yes 24th October, 2017 21st November, 2017
Electrical source of ignition Yes 20th October, 2017 13th November, 2017
Fireworks through letterboxes Yes 22nd September, 2017 9th October, 2017
Bariatric incidents Yes 1st September, 2017 2nd October, 2017
Response Times and Injuries Yes 25th August, 2017 20th September, 2017
E-Cigarette and Mobile Phones Yes 21st August, 2017 6th September, 2017
Sprinkler Systems Yes 7th August, 2017 24th August, 2017
Rescues Yes 2nd August, 2017 24th August, 2017


Recent Freedom of Information Requests for IT
Title Released Received Responded
IT Service Management Yes 20th September, 2017 18th October, 2017
Communications technology Yes 13th September, 2016 11th October, 2016
ICT Expenditure Yes 7th July, 2016 25th July, 2016
Telephone Maintenance Contracts Yes 30th June, 2016 25th July, 2016
Photocopier Contracts Yes 24th June, 2016 14th July, 2016
Telephone maintenance Yes 11th March, 2014 8th April, 2014
Telecommunications contracts Yes 17th January, 2014 14th February, 2014